Frequently asked questions

Appointment policies

• Cancellations and rescheduling require at least 24 hours notice.
• Late cancellations and no shows may be subject to a cancellation fee. A no show is a missed appointment without prior notice.
• If we arrive and cannot complete the draw because you are absent or unreachable, the visit may be billed as completed.
• Running late? Contact us as soon as possible. Minor delays may be accommodated, but significant delays may require rescheduling.
• For mobile visits, the address must be accurate and accessible at the scheduled time.
• Repeated no shows may require prepayment for future bookings.
• We call the evening before to confirm. A valid phone number is required, and appointments we cannot confirm may be canceled.
• All sales are final. No refunds are issued after services are completed.